Effective date:
The Abeille Feeding Clinic (“Abeille Speech and Feeding,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit abeillespeechandfeeding.com (the “Site”), contact us, or follow a link from the Site to book an appointment.
This policy covers the Site only. Protected health information we receive as your healthcare provider is governed by our Notice of Privacy Practices, described in the health information section.
Information we collect
Information you give us. When you use the contact form on the Site, we collect:
- First and last name
- Phone number
- Email address
- Insurance provider (optional)
- Preferred clinic location
- Your message and anything you choose to include in it
We also collect information you send when you email us, call or text us, or message us on social media.
Please don’t include detailed medical information in the contact form or by email. These channels aren’t designed for sensitive health details. Share that information during your intake or appointment instead.
Information collected automatically. When you visit the Site, our servers and service providers may collect your IP address, browser and device type, pages viewed, referring website, and the date and time of your visit. We collect some of this through cookies and similar technologies, described in the cookies section.
How we use information
We use the information we collect to:
- Respond to your questions and requests
- Help you schedule appointments, classes, and support groups
- Check insurance coverage and explain payment options when you ask
- Operate, maintain, and improve the Site
- Understand how visitors use the Site
- Protect the Site against spam, fraud, and security threats
- Meet our legal and regulatory obligations
We don’t sell your personal information. We don’t use contact form information for advertising.
Health information and HIPAA
As a healthcare provider, we protect your health information under the Health Insurance Portability and Accountability Act (HIPAA). Our Notice of Privacy Practices explains how we use and disclose protected health information and describes your rights. Request a copy at hello@abeillespeechandfeeding.com or at any of our clinics. [Link to the Notice of Privacy Practices once published.]
Online booking. Appointment booking and intake forms run on Jane App, a third-party practice management platform. When you follow a booking link, you leave the Site, and information you enter is handled by Jane under its own privacy policy and its agreements with us. See Jane’s privacy policy.
If this Privacy Policy and our Notice of Privacy Practices conflict about your health information, the Notice of Privacy Practices controls.
Cookies, analytics, and third-party services
Cookies are small text files stored on your device. We use them to make the Site work and to understand how visitors use it.
| Service | What it does | Learn more |
|---|---|---|
| WordPress and Kinsta (hosting) | Runs and secures the Site | Kinsta privacy policy |
| Jane App | Online booking and intake | Jane privacy policy |
| Google Maps | Directions to our clinics | Google privacy policy |
| [Google Analytics — confirm before launch] | Measures Site traffic in aggregate | Google privacy policy |
| [Spam protection, e.g. reCAPTCHA — confirm before launch] | Blocks spam form submissions | Google privacy policy |
We don’t use advertising pixels or share Site activity with advertisers. [Remove this sentence if a Meta Pixel, Google Ads tag, or similar is added.]
Social media. The Site links to our Instagram and Facebook pages. Those platforms handle your information under their own policies.
Your choices. Most browsers let you block or delete cookies. Blocking cookies may affect how parts of the Site work. To opt out of Google Analytics, use the Google Analytics opt-out add-on.
Sharing, retention, and security
Sharing. We share information only:
- With service providers who help us run the Site and our practice, such as hosting, scheduling, email, and billing providers, under agreements that limit how they use it
- With your insurance company or payer, when you ask us to check coverage or bill on your behalf
- When the law requires it, or to protect the safety, rights, or property of our patients, staff, or others
- With a successor organization if our practice merges, is acquired, or transfers assets
Retention. We keep contact form messages and emails only as long as needed to respond and to meet legal and recordkeeping requirements. Patient records are kept as Missouri and federal law require.
Security. We use reasonable administrative, technical, and physical safeguards, including encrypted (HTTPS) connections to the Site. No method of transmission or storage is 100% secure, so we can’t guarantee absolute security.
Your rights
You can ask us to access, correct, or delete the personal information you sent through the Site. You can also ask us to stop contacting you. Email hello@abeillespeechandfeeding.com, and we’ll respond within a reasonable time. Your rights over health records are described in our Notice of Privacy Practices.
Children’s privacy
We serve infants and children, but the Site is meant for parents, guardians, and adult clients. We don’t knowingly collect personal information online from children under 13. If you believe a child has sent us information through the Site, contact us and we’ll delete it.
Changes to this policy
We may update this policy from time to time. When we do, we’ll post the new version on this page and update the effective date.
Contact us
The Abeille Feeding Clinic
hello@abeillespeechandfeeding.com
314-252-0153 (St. Louis) · 573-931-8898 (St. Robert)
- South County: 11777 Gravois Rd., Suite B, St. Louis, MO 63127
- West County: 2821 N. Ballas Rd., Suite 220, St. Louis, MO 63131
- St. Robert: 595 VFW Memorial Drive, St. Robert, MO 65584